Nuke From Orbit FAQs
We’d like to think Nuke From Orbit is a pretty straightforward service, but just in case it’s not, we’ve put together this FAQ to address the most common queries users may have regarding the app.
1. Account and Registration
- How do I create an account?
You can follow the step-by-step guide to create an account using this link. We’d like to think we’ve made it super easy, and it only takes 60 seconds! - What information do I need to provide during registration?
Nuke From Orbit requires the minimum possible information, limited to your name, date of birth, email address and mobile number. - Can I use multiple devices with the same account?
and you can link as many payment cards, mobile phone SIMs and web accounts to a single Nuke From Orbit account. - How do I change my password or update my account information?
mply click here to change your password and here to update your details. - Why does my password need to be so complex?
Excellent question. Conventional wisdom is that length trumps complexity, but complexity still counts. So that’s why we need a minimum of 10 characters from you and some numerals, capital letters, and special characters — all the usual password good stuff. Oh, and try to make your passwords different for each account. We know this can get tricky to manage, but there are a bunch of really great password managers on the market, so definitely check them out if you feel like you’ve got too many to juggle!
2. Privacy and Security
- How is my personal information protected?
We secure your data with the latest standards with encryption at rest and in transit. Strap yourself in, though, because this is where it all gets a bit technical (which we’ll try translating into plain English). In transit, we use industry-standard TLS certification. This digital certificate authenticates a website’s identity and enables an encrypted connection so we can wrap your data in a protected bubble.The protective bubble we use is called AES-256, which is a symmetric advanced encryption standard (AES) that uses a 256-bit key length to encrypt and decrypt a block of messages. The information we store is two-way encrypted (where data is passed in as plaintext and comes out as ciphertext, which is unintelligible) with global and row-specific salting to give the highest levels of protection. Salting a piece of data is done by adding additional random characters to the text to strengthen it – think of it like seasoning, and the flavour we’re adding is protection. For more on our security features, you can visit the security page of our website. - Where is my data stored?
Nuke From Orbit has servers located around the world, and your information is stored in the data centre nearest to the location where you created your account. From time to time, we may move your data to another location if we notice you log in more from there. Nuke uses Amazon Web Services (AWS) as an infrastructure partner. Our data storage and transmission policies conform to all local laws, including GDPR in the UK and EU. - How is my data used in conjunction with third parties?
Nuke has a limited number of technical partners that are vital to the operation of the service. We host with AWS and send data to card scheme providers, mobile network operators and web account holders where needed. As it stands, no 3rd parties are used to process or analyse data; it’s all done by in-house tools. Should we enter into any commercial arrangements with 3rd parties in the future (there are currently no plans, but it might happen), this will never result in customer data being released to them. All interactions will be completed by Nuke employees within the Nuke application. For more information about how your data is lovingly looked after, check out our Privacy Policy.
3. App Features and Usage
- What are the main features and functionalities of the app?
You can read all about these here. - Can I use the app offline?
Nope. - Is there a limit to the number of bank cards and digital accounts I can add?
There is no limit to how many accounts or cards you can add. We recommend you read more about this on our pricing page. - How do I access customer support within the app?
Click on the chatbot – Bishop – at the bottom right of the app. If he can’t help, human support is available if you really need it.
4. Payments and Subscriptions
- What payment methods are accepted?
Debit and Credit cards are accepted from Visa, Mastercard and American Express (Amex). - How do I make a payment or complete a purchase?
From within the app. You can select a card to pay for plans while adding it to your account and changing it anytime. - What subscription plans are available?
There are monthly and annual subscriptions available for individuals and businesses. As you’d expect, the annual plan offers a significant discount over the monthly version. There is a free version, but this only covers web accounts. You need a monthly or annual plan to protect your cards and SIMs. There is then a one-off cost for adding these cards and SIMs, but once they’re added, that’s the last time we’ll ask you for payment. And once your card expires, you can replace it with a new one for free by simply updating the card details. There are, however, several ways to cheekily earn your subscription rather than paying for it, so definitely check them out here! - How do I cancel my subscription?
From within the app, but we think you’d be mad to do so! If you do cancel, your plan will remain active until its next renewal date, when it will lapse back into a free account. If you subsequently wish to move to a paid plan in the future, you will need to re-add your cards and SIMs because we won’t be holding onto that information. - What happens if I encounter payment-related issues?
Eek! Well, that’s not good! This will probably vary on a case-by-case basis, so if the payment isn’t going through, you might need to contact your card issuer. Otherwise, get in touch with Bishop, our Chatbot, and we’ll see what we can do to help.
5. Troubleshooting and Technical Support
- The app is not working properly. What should I do?
What isn’t working about the app? Is it not loading? Problems logging in? Is it a specific feature that isn’t working? The more precisely you can tell us what isn’t working, the better we can support you. - I forgot my password. How can I recover it?
Use the password reset tool here. Why am I experiencing slow performance or crashes? We’d like to think that our servers are configured for optimal performance at all times, so check the connection on your end, and if it’s still not working as you’d hoped, then get in touch with us via our chatbot, Bishop. - What should I do if I encounter an error message?
Use the in-app chat to let us know what error message you received, and we will guide you accordingly.
6. Compatibility and Device Requirements
- Which operating systems are supported by the app?
Nuke From Orbit is a Progressive Web App (PWA) and, as such, can be used in any modern browser on any operating system. We have specific apps for Apple and Android devices. - Can I use the app on multiple devices or platforms?
Yes - What are the minimum device requirements to run the app?
Any modern web browser (Chrome, Safari, Firefox, Edge, Opera, Brave) will run our PWA. Apple users require iOS 13 (or equivalent) or higher, Android version 10 or higher. You can contact our customer support team through our chatbot if we still haven’t answered your questions.